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FAQs

Have questions? You're not the only one. Read the Command™ FAQ (and the answers) to learn more about using Command™ Products.

Surfaces


Q: To what surfaces will Command™ Products stick?
A: Painted, stained or varnished wood, glass, tile, painted cinder block, plaster, metal, and painted wallboard.

Command™ Outdoor Products can also be used on smooth, sealed and finished surfaces including vinyl siding and fences, doors, windows, decks, gutters and trim. The Outdoor Product line is not recommended for use on rough surfaces, such as cement board, brick or rough-sawn wood.


Q: Will Command™ Products stick to brick?
A: No. Command™ Products are intended for mostly smooth surfaces such as those listed above. However, our products will stick to painted, smooth cinder block (the type found inside many school and office buildings).


Q: Can I use Command™ Products on fresh paint?
A: Paint should be fully cured (check paint can for manufacturer's cure time) before using Command Products. We recommend waiting a week before use on fresh paint. Also, alcohol may remove or dull the surface of fresh paint.


Q: Can I use Command™ Products on wallpaper?
A: No. Most wallpapers are too delicate and can tear when adhesives are applied.


Q: Can I use Command™ Products on glass windows?
A: It is okay to use Command™ Products if the glass is not exposed to direct sunlight and not flooded with water. For example: Do not use inside or outside on south or west windows. For glass shower doors use our special Water-Resistant line of products (blue strip) which are clearly marked on our packaging.

However, all Command™ Outdoor Products can be used on windows that have direct exposure to sunlight. These products are UV-resistant.


Q: Can I use Command™ Products on my car windows?
A: Due to weather temperature extremes, only Command™ Outdoor Products can be used on automobiles windows.


Climate and Temperature


Q: Can I use Command™ Products outside in cold climates?
A: Yes you can with Command™ Outdoor Products. The adhesive should be applied to a clean, smooth, dry surface when the temperature is above 15°F (-9°C). The products hold strongly down to -20°F (-29°C).


Q: Can I use Command™ Products outside in hot climates?
A: Yes you can with Command™ Outdoor Products. The products hold strongly up to 125°F (51°C).


Q: Can I use Command™ Products in my car?
A: Because the adhesive could soften and lose adhesion above 125°F (51°C), we don't recommend using it in your car. In addition, vinyl dashboards and door panels contain high amounts of plasticizers to maintain flexibility, and this makes adhesion to these surfaces difficult.


Product Information and Use


Q: What are some possible uses for Command™ Products?
A: Hooks are perfect for closets, lockers, offices, kitchens, laundry rooms, mud rooms, kids' rooms, dorm rooms, baths, boats and campers. Each package of hooks comes with extra strips so the hooks can be reused or repositioned.

Picture Hanging Strips are great for hanging frames on the wall and creating collages without wall damage.

Spring clips are an efficient way to organize receipts in your office, photos on your computer or children's artwork on your refrigerator.

Command™ Outdoor Adhesive Strips are water- and UV-resistant, and specially formulated to withstand most weather conditions including rain, snow, and extreme temperatures. The hooks and clips hold strongly to a variety of smooth outdoor surfaces that were previously difficult to decorate – such as doors, windows, siding, decks, gutters and trim. Specifically designed for outdoor use, Command™ Outdoor Products make hanging wreaths, signs, thermometers, lights, or other seasonal decorations outside the home easy.


Q: What happens if I pull too hard and the strip breaks?
A: Simply heat up the base plate with a hair dryer to soften the adhesive. Then use dental floss to gently cut through the foam to remove the hook or hanger from the surface. Stretch or peel off the remaining adhesive. See How to Use page.


Q: Why do I have to wait an hour before using the product?
A: The one-hour wait ensures that the adhesive has had enough time to build strong adhesion to the wall or surface.


Q: Why can't I clean the surface with a household cleaner?
A: Many household and window cleaners leave behind a very thin layer of residue that affects how strongly the adhesive will bond to the surface.


Q: Can I use more than one hook if I want to hang an item that's heavier than the weight listed on the package?
A: No. We don't recommend it.


Q: Is there latex in Command™ Strips?
A: No. Command™ Strips contain an adhesive that is a synthetic rubber resin and does not contain natural rubber latex.


Q. Where can I buy Command™ Products?
A: Command™ Products are available at many retail stores and online. Find a store near you.

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